Refund Policy

At Noomi, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, you can request a refund under the following conditions:

1. Return Period
You may return an item for a refund within 30 days of receiving it. To be eligible for a refund, the product must be:

• Unused.
• In its original packaging.

2. Return Fees
Return shipping is free of charge. Noomi will provide a prepaid shipping label to facilitate the return process.

3. Refund Process

• To initiate a return, please contact our customer service team at contact@noomifamily.com with your order details and reason for the return.
• Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

4. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately at contact@noomifamily.com. A replacement product will be shipped to you at no additional cost.

5. Exceptions
Refunds are not available for:

• Products that have been used or are not in their original condition.
• Products returned after the 30-day return period.

For any questions or concerns regarding our refund policy, please contact our customer service team. We are here to help and ensure your satisfaction with Noomi products.