Shipping Policy

At Noomi, we are committed to providing you with a reliable and transparent shipping experience. Below are the details of our shipping policy to help you understand how we handle the delivery of your orders:

1. Free Shipping
We offer free shipping on all orders within Canada. There are no additional shipping charges applied during checkout.

2. Order Processing
Orders are typically processed within 1-2 business days after payment is confirmed. During peak seasons or promotional periods, processing times may vary slightly.

3. Delivery Times
Standard delivery times range between 9 to 11 business days. Delivery timelines depend on your location and may be subject to unforeseen delays such as weather conditions or carrier-related issues.

4. Shipping Confirmation
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your delivery.

5. Shipping Carriers
We partner with trusted shipping carriers to ensure your package arrives safely and on time. Carriers may vary depending on the destination and size of the order.

6. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us immediately at contact@noomifamily.com. Our team will work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.

7. International Shipping
Currently, we only ship within Canada. We are actively working on expanding our shipping services to include international destinations.

8. Changes to Shipping Address
If you need to update your shipping address after placing an order, please contact us as soon as possible at contact@noomifamily.com. Address changes can only be made before the order has been processed.

9. Undeliverable Packages
In cases where a package is returned to us due to an incorrect address or failure to receive the package, we will contact you to arrange a reshipment. Additional fees may apply for re-delivery.

For any further questions or concerns about our shipping policy, please reach out to our customer service team. We are here to ensure your experience with Noomi is as smooth as possible.